Bst everything seems to be great quality i bought directly through them and their products through Amazon and I'm honestly, I would rather go through them customer service. Seems to get back to you fairly fully quickly, right around a day. When I ordered my thumbper, it was missing The Nut which when I placed my last order and ordered a heating element and a copper parrot. They just arrived yesterday as I'm writing this review. Hopefully, this weekend I will get a chance to use everything but from what I can tell everything seems to be on point.