OakStills shipping process was flawless. Despite coming all the way from China, the still was packed with care, using secure materials that kept every piece safe and intact during transit. It arrived quickly and in excellent condition, which immediately gave me confidence in both the product and the company. Once I set everything up, I noticed a small issue and reached out to their customer service. They replied in less than 24 hours with a clear, easy-to-follow solution that resolved the problem without any hassle. The combination of sturdy construction, professional packaging, and responsive support shows that OakStills takes their customers seriously. For anyone considering a still in this size range, I couldn’t recommend them enough, both the equipment and the company exceeded expectations.